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    LCIAD Academy Private Practice Course Module 2: Information collection – The New Patient Consultation

    Information

    • Do these problems and challenges seem familiar to you?

      • Do you feel that you don’t seem to be able to spend enough time with your new patient?
      • Do you ever have surprises during dental treatment that you wish you had picked up before?
      • Do you feel that the information collection for patients in your practice lacks structure, depth or consistency?
      • Have you ever found that you have needed to alter course during the course of treatment because of communication failures with the patient?
      • Are you confident that your team are working for you?
      • Are you confident with your dental photography?
      • Do you have a standardised and reliable method of documenting all your patients in a professional way that you can access and share easily?
      • Do you attract the right type of patients to your practice?
      • Do you have less than a 50% treatment uptake?

      The Big Picture

      • Introduction to the course, aims and objectives.
      • The collection of comprehensive information from all new patients for optimal diagnosis, treatment planning and consent.
      • Mastering the New Patient Consultation workflow from initial contact to the start of treatment.

      The Objectives – what you feel should be in an ideal New Patient Consultation?

      • Establishing the role of team members in new patient management.
      • Contact management and systematisation.
      • Establishing a referral base and liaising with your referring colleagues.
      • Gathering and communicating initial information with the patient and referring colleague.
      • New patient form design, website integration, data collection and management.
      • Practice welcome, service quality and rapport building.
      • Clinical protocols for information collection at the new patient consultation.
      • Modern clinical dental photography and image management.
      • Clinical data management, presentation and archiving.
      • Preparation for treatment planning, report writing, accurate estimation of costs and reputation building for consistency and thoroughness.

      The Preparation – how do you go about achieving this New Patient Consultation workflow?

      • Setting a very clear New Patient Consultation protocol and pathway and ensuring every team member is trained and understands their role in conveying the practice protocols and ethos consistently and effectively to prospective patients and referring colleagues.
      • Deciding what information needs to be collected and ensuring everybody is on the same page.
      • Preparing forms, documentation, website, practice software, email and correspondence templates to provide a clear and consistent pathway into the practice that patients find straightforward to navigate.
      • Establishing a practice folder structure and file accessibility for storage of all data in a consistent and scalable way.
      • Establishing pre-attendance information collection of the standard that allows the most effective face-to-face consultation when the patient attends the practice.
      • Streamlining your New Patient Consultation so that the patient feels very well looked after and is impressed with the level of communication, professionalism, diligence and detail to put their mind at rest that they are in the right practice.
      • Establishing a New Patient Consultation clinical protocol that the team follows for every single patient where each team member knows their role in detail and can carry it out to a high level every time.
      • Establishing a way of recording notes and clinical data during your consultation that allows proper diagnosis, treatment planning and cost estimation following the consultation.
      • Establishing a protocol for responding to referrers and organising onwards referrals for any additional information required such as CBCT or MRI scanning, medical or laboratory tests or referral to another medical or dental specialist colleague for certain items of treatment or opinions.
      • Preparing an ironclad approach against missed information, miscommunication, missed diagnoses, inappropriate treatment and future medicolegal challenges by ensuring that no information is omitted and every base is consistently covered In a professional way that enhances the ongoing reputation of the practice and the clinicians.

      The Method – practising the ideal steps to an ideal New Patient Consultation

      • Training the team to understand the new patient consultation protocol and pathway so team members have the confidence to address every enquiry professionally and with the objective of attracting new patients and referrals to the practice.
      • Protocols for communicating with the referring colleagues before, during and after patient treatment.
      • Coordinating practice software and website and form design which can be changed dynamically by the user as required by future legislation or protocol changes without incurring substantial website designer costs.
      • Front of house role-play and addressing common and awkward patient questions
      • Practising the New Patient Consultation on each other until the whole process is streamlined and slick.
      • Practising dental photography, image management and presentation skills until they became an indispensable communication and treatment planning tool rather than a chore.

       
    • Dr Koray Feran, Dr Jane Lelean

    Details

    Learning aims and objectives - what will I learn?

    The objective of this course is to prepare colleagues for successful private practice.

    Whether coming into private practice for the first time as an associate, transitioning from the NHS, setting up a partnership or becoming a principal in your own practice for the first time, planning and organising your first practice and the rest of your career can seem a daunting task. Or maybe it seems simple until you start and the reality is very different from what you envisaged.

    This course aims to prepare and educate our colleagues on the scope of modern private practice ownership and cover multiple salient topics that are often overlooked or poorly understood with open discussion, advice, and contributions from well-known guest speakers with extensive experience in assisting colleagues achieve their ideal practice environment.

    This module covers the most important appointment a patient can have at your practice – the New Patient Consultation.

    Having a comprehensive new patient consultation and allocating sufficient time to understanding, forming a rapport with and  collecting information from your patient is the foundation of modern, comprehensive, holistic healthcare.

    Most problems that arise in clinical dental practice can usually be traced back to lack of proper information gathering, analysis, diagnosis and proper treatment planning as a result.

    This module aims to ensure that every new patient is welcomed to the practice, made to feel the centre of attention and has their case comprehensively documented to be able to provide the best quality of information for future decision-making and treatment planning and consent.

     

    Day 1

    08:30 Registration

    9:00 Lecture 1: Dr Koray Feran: Introduction to course aims and objectives and scope of course.

    10:15 Coffee break

    10:45 Lecture 2: Dr Koray Feran: The New Patient Consultation I – why it is the most important appointment in the practice. Understanding the scope of required the information collection and training the team members.

    12:30 Lunch

    13:30 Lecture 3: Dr Koray Feran: The New Patient Consultation II – Form design and website integration. The basics of data collection, storage, filing and archiving.

    14:45 Coffee break

    15:15 Lecture 4: Dr Koray Feran: The New Patient Consultation III – New patient pre-consultation correspondence, information, welcome, and establishing a rapport. The importance of understanding what the patient wants and assessing their knowledge level. The starting point.

    17:00: Questions

    17:30 End

    Day 2

    08:30 Registration

    9:00 Lecture 5: Dr Koray Feran: The New Patient Consultation IV – Clinical examination, radiography and photography

    10:15 Coffee break

    10:45 Lecture 5: The New Patient Consultation IV – Clinical examination, radiography and photography continued.

    12:30 Lunch

    13:30 Practical clinical dental photography and video. A picture speaks a thousand words.

    17:30 End

    Day 3

    08:30 Registration

    9:00 Lecture 6: Adobe Photoshop and Bridge. Optimising your clinical photography and learning to batch rename and tag photographs for organisation throughout your career.

    10:15 Coffee break

    10:45 Lecture 6: Adobe Photoshop and Bridge. Optimising your clinical photography and learning to batch rename and tag photographs for organisation throughout your career.

    12:30 Lunch

    13:30 Lecture 7: Preparation of all collected data and creation of annotated clinical presentations for patient, laboratory and referral communication

    14:45 Coffee break

    15:15 Lecture 7: Preparation of all collected data and creation of annotated clinical presentations for patient, laboratory and referral communication. Being prepared for patient or medicolegal request of notes.

    17:00 Questions

    17:30 End

    Day 4

    08:30 Registration

    9:00 Lecture 8: Patient communication and personality types – understanding your patient and how they like to be communicated with – Jane Lelean

    10:15 Coffee break

    10:45 Lecture 8: Patient communication and personality types – understanding your patient and how they like to be communicated with – Dr Jane Lelean

    12:30 Lunch

    13:30 Lecture 9: Role play on commonly encountered patient questions and engaging patients for conversion – Dr Jane Lelean

    14:45 Coffee break

    15:15 Lecture 9: Role play on commonly encountered patient questions and engaging patients for conversion – Dr Jane Lelean

    17:00 Questions

    17:30 End

     

    28 hours of CPD

    Course fees are charged at £795 per day over four days (£3,180) for dental surgeons.

    All dental surgeon delegates are encouraged to bring a Practice Manager (PM) or Patient Care Co-ordinator (PCC) / Treatment Co-Ordinator (TCO) or Practice Manager (PM) from the same team to attend for an additional £295.00 per day for the four days (£1,180).

    Lunch and teas / coffees will be served each day and your dietary requirements can be indicated on the accompanying booking form.

    Course Days:

    Days 1 to 4 – NSK United Kingdom Ltd, Hertford House, Rutherford Cl, Stevenage SG1 2EF

    Teaching methods

    Four days of structured didactic teaching by Dr Koray Feran who has 3 decades of experience running a high-end referral practice in London’s W1 with recognised guest speakers experienced with topics covered and regarded as experts in their fields.

    This four-day course will provide an in-depth detail of the state-of-the-art information collection and New Patient Consultation methods including a full day of practical clinical photography, image optimisation and presentation preparation. This course supersedes and incorporates the previous two day LCIAD Photography and Presentation Course.

    Password-protected PDF presentations will be shared with all delegates the day before the course.

    What do delegates need to know or bring?

    A good quality SLR or mirrorless high-resolution digital camera with a 100 mm macro lens and ring flash as normally used in practice.

    Your laptop with a pre-installed subscription to Adobe Photoshop which will also come with Adobe Bridge as part of the subscription.

    https://www.adobe.com/uk/products/photoshop.html

    IMPORTANT:

    Please ensure that this subscription has been completed, both items of software downloaded onto your laptop and that you can open both applications on your laptop and that you remember your password BEFORE you attend the course.  It will be assumed that you have completed this step before attending.

    In the interests of reducing large amounts of printing for environmental reasons and to keep the costs of the course as low as possible, your presentations will be sent to you as a restricted sharing and password-protected PDF document the evening before the course for you to be able to make digital notes as we go.

    We strongly advised that you also have a personal subscription to Adobe Acrobat Pro for maximum flexibility with how you interact with your PDF course notes, though in the first instance Adobe Reader which is free of charge will allow access with more limited functionality.

    The course is restricted to 16 delegates (dental surgeon / team member)

     

    Countdown

    • 17

      Days

    • 07

      Hours

    • 21

      Minutes

    Upcoming Dates

    Location

    Booking & Enquiries

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