Advanced Communication and Customer Service

Aim: The aim of this session to do address styles of communication with the Dentist’s patient experience. To enhance communication with patients and build trust in the experience.

Learning outcomes:

• Understand personality profiling and how to adapt communication to the patient
• Learn the trust equation and how this tool will support you in clinic with your patients
• How to develop your patient experience with:
  • Meet and greet / introduction
  • Handover to the desk
  • Post treatment
• Understanding the different types of assessments your practice may need
• Learn the verbal skills to support you with co-diagnosis
• Understand how the nurse led examination brings tremendous value to patients
• Learn how your dental nurse can support this appointment
• Understanding the structure of an options meeting with a patient
• Review treatment planning methods to support you
• Learn the systems that can be implemented to support effective options meetings
• Learn verbal skills to support you in each area of the options meeting
• Review the tools you can use in an options meeting